Debugging

Lenovo Warranty Import provides robust logging throughout the entire app, allowing any customer to troubleshoot issues they may have along the way. Five different logging types occur in Lenovo Warranty Import.

Logging type reflects the value set in Lenovo Warranty Import Logging Type System Property.

The following describes how to access and change the Logging Type and an explanation of each logging type.

Logging Type - Access and Change

• Log in as an Import Admin or ServiceNow Admin.

• Navigate to Lenovo Warranty Import-- Settings:

• Once in Settings, Click on "Advanced Settings":

• Select the "Log Level" Dropdown:

• Log Level" has the following five options, which you can change by selecting the value in the Log Level dropdown:

o Default

o App Logs

o Info Messages

o All

• After you have chosen your logging type for "Log Level", select "Save Settings".

Logging Type - Different Types of Logging

Lenovo Warranty Import provides five different logging types, and the following describes what each logging type does across the application.

Default

"Default" is the default type of logging and logs the minimal amount of information in ServiceNow to include success & failure messages in Lenovo Warranty Imports Logs.

App Logs

"App Logs" enables logging of which functions, jobs, or actions Lenovo Warranty Import is processing so that you can see where the activity is occurring throughout the application.

Info Messages

"Info Messages" enables robust Info Messages (Pop up messages) across the UI of which functions, jobs, or actions are processing so that you can see where the activity is occurring throughout the application.

All

"All" enables all logging, including, "App Logs", and "Info Messages" logging.

Logging - Examples of System Logging and Info Messages

Depending on the logging you have enabled, you will either see additional logging in Lenovo Warranty Import's Logs or additional Info Messages throughout the UI. The following outlines where to find these and what they look like.

App Logs

• Navigate to Lenovo Warranty Import -- Reporting -- Logs:

• Within the logs module, you will see any App logs that have been created by Lenovo Warranty Import.

Info Messages

• Whenever Lenovo Warranty Import begins going through one of its workflows, you will see info messages appear in the area you are currently in.

Navigate back to the Step-by-Step Guide to continue exploring Lenovo Warranty Import.